Orders will be confirmed once payment has been completed. It is normally within 3 to 5 business days. Please check your mailbox including junk mail box for order confirmation email.

Orders shipped from Sydney warehouse will be dispatched in 2-3 business days. Orders shipped from Osaka warehouse will be dispatched in 3-7 business days.

Orders dispatched from Sydney warehouse takes 3 to 7 business days, various by regions and shipping options – standard or express.

Orders dispatched from Osaka ware house takes 3 to 14 days to arrive.

You can change your shipping address before the order has been dispatched. Please send your request to support@monoasia.com.au. 

Change address is not applicable since the order has been dispatched.

Monoasia will send confirmation emails and tracking emails to every customers. Please check your mailbox and junk mailbox. If you haven’t received the tracking email, please contact us via support@monoasia.com.au.

You may check:

• if the voucher has expired?
• each order can only use one voucher
• The voucher is not valid for discount products

Sometimes the emails will be filtered into junk mail box. You may check your junk mail box. Otherwise, please contact us and we will send it again.

If you signed up with a qq email. You may not receive emails due to Tencent restrictions. Please contact us for more if you have not receive the emails.

Tracking number will be sent in a seperate email. If you have not receive the tracking email, please contact us at any time.