Send us an email

Please submit your enquiry through the form below. MONOASIA customer service will get back to you in 48 hours.

*Please be noted that customers registered with qq email may not receive email due to Tencent restrictions.


Please read our FAQ before sending us a message.

Orders will be confirmed once payment has been completed. It is normally within 3 to 5 business days. Please check your mailbox including junk mail box for order confirmation email.

Orders shipped from Sydney warehouse will be dispatched in 2-3 business days. Orders shipped from Osaka warehouse will be dispatched in 3-7 business days.

Orders dispatched from Sydney warehouse takes 3 to 7 business days, various by regions and shipping options – standard or express.

Orders dispatched from Osaka ware house takes 3 to 14 days to arrive.

You can change your shipping address before the order has been dispatched. Please send your request to

Change address is not applicable since the order has been dispatched.

Monoasia will send confirmation emails and tracking emails to every customers. Please check your mailbox and junk mailbox. If you haven’t received the tracking email, please contact us via

You may check:

  • if the voucher has expired?
  • each order can only use one voucher
  • The voucher is not valid for discount products

Sometimes the emails will be filtered into junk mail box. You may check your junk mail box. Otherwise, please contact us and we will send it again.

If you signed up with a qq email. You may not receive emails due to Tencent restrictions. Please contact us for more if you have not receive the emails.

Tracking number will be sent in a seperate email. If you have not receive the tracking email, please contact us at any time.

Other ways to contact us

1. WeChat
Monoasia also provide customer services on Wechat for our customers to contact us. Add us by WeChat Id: Monoasia001 or scan the OR code.

2. Marketing & Business Contacts
Office Line (02) 9188 6330
or send emails to
If we are unable to pick up your call by the time, please leave us a voice mail or please reach us via emails as above.
*Please note that this number is only for administrative and marketing purposes. For all enquiries regarding to shopping, please contact us via emails as above. 
Business Hours
9:30am – 5:30pm Australian Eastern Daylight Time